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Presentation Remote Help & Support

Get help with SlideLynk—setup, troubleshooting, and tips for controlling PowerPoint and Keynote from your phone, tablet, or watch.

Frequently Asked Questions

Find answers to common questions about SlideLynk and using your phone, tablet, or watch as a presentation remote.

Troubleshooting Guide

Common issues and how to fix them.

Can't Connect to Server

  • Ensure both devices are on the same Wi-Fi network
  • Check if the desktop app is running
  • Try scanning the QR code again
  • Disable VPN if connected
  • Check firewall settings on your computer
  • On iPhone or iPad: allow Local Network for SlideLynk (Settings → Privacy and Security → Local Network)

Slides Not Responding

  • Make sure the presentation software is in focus
  • On macOS: Grant Accessibility permission in System Settings
  • Try restarting the desktop app
  • Check if you selected the correct presentation software
  • If multiple PowerPoint files are open, confirm the correct Active Deck is selected

QR Code Won't Scan

  • Ensure camera permission is granted
  • Clean your camera lens
  • Increase screen brightness on desktop
  • Move closer to the QR code
  • Try manual connection with IP address

Password Issues

  • Passwords are case-sensitive
  • Minimum 4 characters required
  • Change password in desktop app settings
  • Remove password to disable protection
  • Connecting to a password-protected server requires SlideLynk Pro on mobile

Live Preview Won't Start

  • Live Preview is a Premium Presenter View feature
  • On Mac: System Settings → Privacy & Security → Screen Recording → enable SlideLynk Desktop
  • On Windows: allow screen sharing and pick the display showing the slides
  • Turn Live off anytime to use Snapshot stills instead

Trackpad or Laser Not Moving

  • Trackpad and laser are Premium Presenter View features
  • On Mac: enable SlideLynk Desktop under Accessibility (not Screen Recording)
  • Copy the app to Applications rather than running it from the DMG
  • Phone and computer must be on the same Wi-Fi

Pro Tips

Get the most out of SlideLynk with these helpful tips.

No Wi-Fi? No Problem!

If there's no Wi-Fi available at your venue, you can use your phone's mobile hotspot to create your own network. Simply enable hotspot on your phone, connect your laptop to it, and both devices are now on the same network—ready to present!

1Enable Mobile Hotspot on your phone
2Connect your laptop to the phone's hotspot
3Open SlideLynk and connect normally

💡 This works great for outdoor presentations, venues with restricted networks, or anywhere without reliable Wi-Fi.

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